Salesforce’s 15 Different Cloud Types and Their Features (How many clouds does Salesforce have?)
Do you know that Salesforce has 15 different types of clouds? Salesforce is a group of tools and services intended to fulfill a variety of purposes rather than just being a single CRM platform.
What then are all these Salesforce clouds used for? Discover Salesforce’s six main clouds, as well as nine more focused clouds, and learn about their key attributes in this article.
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“Clouds” are the name for Salesforce’s software and services.
The Sales Cloud, Marketing Cloud, Commerce Cloud, Service Cloud, Experience Cloud, and Analytics Cloud are the six main types of clouds that Salesforce offers.
In addition to the new Vaccine Cloud for handling COVID tests and vaccines, Salesforce also offers nine other kinds of clouds for particular applications and sectors.
6) Important Cloud Types in Salesforce (How many clouds does Salesforce have?)
It’s understandable that those who don’t know much about Salesforce could believe that it just provides a single customer relationship management tool (CRM). In actuality, Salesforce provides a range of services and solutions, each catered to a certain market or function. Because they are all provided by cloud computing, these tools are referred to as “clouds.”
The majority of businesses use six main Salesforce clouds in addition to a number of other specialized clouds.
1) Salesforce Sales Cloud (How many clouds does Salesforce have?)
The most popular cloud offered by the corporation is probably Salesforce Sales Cloud. It promotes communication across several platforms, streamlines the sales process, and increases lead creation. Sales representatives and sales managers in the B2B and B2C markets use the Sales Cloud.
Increasing sales is one of the main reasons companies use Sales Cloud, and it is effective. Salesforce claims that businesses utilizing Sales Cloud experience a 44 percent improvement in productivity and a 37 percent increase in win rate. According to additional study, adopting Sales Cloud can boost conversion rates anywhere between 40% and 300%.
For companies of all sizes, Sales Cloud provides a number of crucial services, including:
- Managing contacts and account information
- Lead tracking and management
- Management of opportunities and products
Campaigns
- To improve the functionality of Sales Cloud, you may add some modules. The more well-liked modules consist of:
- Connecting customer experiences across many departments and channels is the function of the Customer 360 Data Manager.
- Sales Path accelerates lead qualification Einstein AI offers lead score and predictive analysis for more informed choices
Cloud Marketing by Salesforce
Exact Target’s successor, Salesforce Marketing Cloud, automates your business’s marketing initiatives. You may interact with clients in real time on a range of platforms, such as social media and email, with the aid of Marketing Cloud. Additionally, it facilitates the tracking of specific clients at all of their many trip touchpoints. It enables you to generate tailored one-on-one messages that may boost sales.
2)Salesforce Marketing Cloud
Exact Target’s successor, Salesforce Marketing Cloud, automates your business’s marketing initiatives. You may interact with clients in real time on a range of platforms, such as social media and email, in real Additionally, it facilitates the tracking of specific clients at all of their many trip touchpoints. It enables you to generate tailored one-on-one messages that may boost sales.
3) Salesforce Commerce Cloud,
A platform for controlling e-commerce operations is Salesforce Commerce Cloud. It is especially made for B2C businesses that provide services online.
The following are some of Commerce Cloud’s key characteristics:
- management of channels including digital, mobile, and social
- Customer journey planning road maps
- Scalability of clouds
- LiveMessage to automate numerous crucial client tasks
Salesforce Service Cloud
A cloud-based platform for customer service management is Salesforce Service Cloud. It serves as a platform for customer care and a help desk, enabling businesses to offer individualised customer support.
All of the following are performed by Service Cloud:
- Offers a multipurpose dashboard to offer a real-time record of client interactions and uses AI and natural language processing to provide suggestions for agents’ responses in real time.
- Giving a 360-degree view of your support operation through robust reporting
- incorporates Service Cloud Voice into your support system to make calls
(5) Salesforce Experience Cloud
Salesforce Experience Cloud, formerly known as Community Cloud, creates online communities by bringing together clients, employers, partners, and agents. It enables you to develop web-based portals for customer support, sales, and other crucial operations.
For the benefit of all Salesforce users in your company, Experience Cloud builds an internal social network using the CRM data you already have. For your IT support desk, HR department, and other internal services, you can design specialised portals. In addition, Experience Cloud serves as a forum and website for connecting users with the teams they require.
(6) Salesforce Analytics Cloud
The Salesforce Analytics Cloud is made to assist your company in getting the most benefit possible from the data you gather. Your data will be thoroughly analysed by Analytics Cloud’s AI technology to produce insights that can be put to use. It enables you to easily display your data in practical graphs and charts that you can provide to important stakeholders. The objective is to give your staff more pertinent information so they can make better, more knowledgeable judgments.
Additional Salesforce Clouds
For particular applications and industries, Salesforce also offers nine more clouds. Different kinds of enterprises and organisations will benefit from using these clouds.
These supplementary clouds include:
- A single view of client data across large companies is provided by Salesforce Integration Cloud.
- Managing apps, users, and events using Salesforce App Cloud
- For converting unusable consumer data from connected smart devices’ raw data, there is Salesforce IoT Cloud.
- For manufacturers, Salesforce Manufacturing Cloud offers a CRM solution.
- Salesforce Financial Services Cloud, which offers financial advisors capability for wealth management and asset management,
- To handle enrollment, admissions, institution operations, and the student experience for educational institutions, use Salesforce Education Cloud.
- Salesforce Nonprofit Cloud, a tool for nonprofit organisations to manage donations, fundraising, and other tasks
- Healthcare firms can use Salesforce Health Cloud to combine patient, medical, and benefits data.
- For monitoring COVID vaccine administration, vaccine status, and test results, there is a new cloud service called Salesforce Vaccine Cloud.
- These clouds can be used independently or in conjunction with other clouds and technologies from Salesforce.
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